Customer Service
Help with orders, shipping, returns, warranties, and account questions. Our support portal is the fastest way to get answers from real lighting people on our team.
Start at the Support Portal
The portal is where every customer question goes. Search the knowledge base, open a ticket, or chat with our team live. Tickets are tracked end to end, so nothing falls through the cracks.
Browse Help by Topic
Getting Started
New to RelightDepot? Learn how the site works, how to set up an account, and how to find products quickly.
Getting started articlesAccount Management
Update account info, review past orders, set up tax-exempt status, or request a credit account.
Account articlesOrdering and Payments
Placing orders, purchase orders, net terms, discounts, volume pricing, and alternate fixture requests.
Ordering articlesShipping and Delivery
Lead times, shipping options, freight, and what to do when an order arrives damaged or short.
Shipping articlesReturns and Warranty
Return policy, RMA process, restocking fees, refund timelines, and filing a manufacturer warranty claim.
Returns and warranty articlesCompany Information
Tax forms, business credentials, and resources for accounting and procurement teams setting us up as a vendor.
Company articlesCommon Questions
The questions our team has fielded most often. Each links to the full answer in our knowledge base.
- Do you accept purchase orders?
- Are discounts or volume pricing available?
- How do I request tax-exempt status?
- What are your lead times?
- How much does shipping cost?
- Can I cancel or modify an order?
- I haven't received an update on my order
- How do I update my account info?
- My order arrived damaged
- I received the wrong item
- How do I file a warranty claim?
- What are your restocking fees?
Have a Product Question?
If you're trying to figure out how a fixture installs, what bulb it takes, or whether a mounting accessory fits, the Product Resources and Tech Support library is the place to start. For project-level help, our team also offers a free commercial lighting layout and a value-engineered quote service for larger jobs.
Need to reach a person? Any of these channels lands you with the same team. Tickets and chats are tracked in your portal account so you always have a record.
For full policies, see our Terms of Service and Privacy Policy. Returns are handled case by case, so contact us before sending anything back so we can issue a Return Material Authorization. We currently collect sales tax in Florida and California; tax-exempt customers in those states can submit exemption documentation before placing an order.