We apologize if you have experienced an issue with your recent order. In order to return material to RelightDepot or one of our manufacturers, please complete the following RMA form. You will receive an automated reply via email with your RMA Case Number from our system. Each of our manufacturers has different requirements and policies. We will contact you with more details once we receive your request. If you have an urgent issue, don't hesitate to call us toll free at (888) 548-6387. We would be more than happy to answer any questions you may have.