Every product we sell carries the manufacturer's warranty, and we pass that coverage straight through to you. We are lighting people first. If something you bought from us turns out to be defective, we will open and manage the warranty claim with the manufacturer on your behalf, so you do not have to chase the factory yourself.

Confirm your coverage before you buy

Warranty length and terms vary by manufacturer and product. Verify coverage two ways: check the product spec sheet, which is the authoritative source for the warranty period and what it covers, and confirm against the manufacturer's website. As a general reference, most fixtures carry a five-year warranty against manufacturing defects, but some run longer and some shorter, so always confirm on the spec sheet for this item.

What the manufacturer's warranty typically does not cover

• Improper installation, misuse, abuse, accidents, or natural disasters
• Product modifications or improper maintenance
• Replacement labor (the warranty covers the product, not removal or reinstallation)
• Lamps, ballasts, and drivers, which carry their own separate manufacturer warranties
• Shipping damage, which is a freight claim rather than a warranty claim

Products are sold as is, with the manufacturer's warranty as the sole warranty that applies. Our total liability on any claim will not exceed the purchase price paid for the product. See the warranty sections of our Customer Service and Terms of Service pages for full details.

Need to file a claim?

Have your order number, the model number or SKU, a description of the issue, and photos of the defect ready, then reach out to us. We handle the rest with the manufacturer. For the full step-by-step process, read How to File a Warranty Claim.

Not sure whether your item is still covered? Contact our team at [email protected], through our support portal, or at 888-548-6387 (Mon to Fri, 8 AM to 8 PM ET) and we will help you sort it out.

Shipping & Delivery

We ship orders using the most appropriate delivery method based on the size, weight, and quantity of the items in your cart.

• Small and standard items typically ship via UPS or FedEx.
• Larger or heavier orders may ship via LTL freight.
• Oversize items may require freight or special truck delivery.
• Delivery method details are shown on the product page when available.

All orders ship from U.S. warehouse locations unless otherwise noted. Once your order ships, tracking information is provided by email.

Estimated lead times are shown on the product page when available. If an item is build-to-order or subject to extended lead times, this will be noted prior to checkout.

If your order requires freight delivery, our team will coordinate shipment details as needed.

Returns & Refunds

Returns are accepted on most standard items in new, unused condition.

• Return eligibility may vary by product and manufacturer.
• Some items may be subject to restocking fees or manufacturer return policies.
• Custom, made-to-order, non-cancellable and non-returnable (NCNR), or special order items may not be eligible for return.
• Return requests must be submitted prior to sending items back.

Refunds are issued after returned items are received and inspected. Original shipping charges are non-refundable unless otherwise stated.

Need help before ordering?

If you have questions about delivery, lead time, or return eligibility for a specific product, our team is available to help before you place your order.

Call (888) 548-6387 or contact us and we'll confirm the details for your item.